cinapaten Privacy Policy
This page describes what we collect when you use cinapaten and how we keep that data protected. When you register an account, deposit funds, or place a bet on Liga 1, live blackjack, or any other game on our platform, we collect personal information necessary to verify your identity, process your transactions, and comply with local regulations. We take data security seriously and encrypt all sensitive information.
Our privacy practices apply to all users accessing cinapaten from supported jurisdictions, including members in Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance partners, and where required by law.
If you have questions about how we handle your data, contact our support team via live chat or email. We respond in English and Indonesian.
What Data We Collect on cinapaten
Account registration and identity verification
When you create a cinapaten account, we collect your email address, phone number, full name, and date of birth. These details are required to set up your login and contact you about account activity. Before your first withdrawal, we require identity verification: you submit a government-issued ID (national ID, passport, or driving license) and we store a copy securely. This is a legal requirement to prevent fraud and comply with anti-money-laundering regulations.
We do not share your ID documents with third parties except where required by law or regulatory authorities. Your documents are encrypted and stored on secure servers. If your account is closed, we retain your verification records for the period required by local law, then delete them.
Transaction and payment data
When you deposit or withdraw funds on cinapaten, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), the date, and the status. We do not store your full payment card or e-wallet credentials; payment processors handle that encryption. We retain transaction records for accounting and dispute resolution purposes.
Our payment processors may retain additional data according to their own privacy policies. We recommend reviewing their terms if you have concerns about how they handle your payment information.
Gameplay and betting activity
We collect data about your gameplay on cinapaten: which games you play, your bet amounts, your results, and the times you play. This data helps us calculate your loyalty tier, determine your eligibility for weekly cashback and referral bonuses, and detect unusual account activity that might indicate fraud or unauthorized access. We use this data to improve our platform and personalize your experience—for example, recommending games similar to ones you have played.
We do not use your gameplay data to manipulate odds or outcomes. All games on cinapaten use certified random-number generators; your play history does not influence future results.
Device and usage information
When you access cinapaten, we collect technical data: your IP address, browser type, device type (mobile or desktop), and the pages you visit. This helps us detect fraud, prevent unauthorized access, and understand how users navigate our platform. We use this data to improve site performance and security, not to track you across other websites.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track your session. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use cinapaten. We do not use cookies to track you across other sites or to build a profile of your browsing habits outside cinapaten.
How We Use and Protect Your Data on cinapaten
Data use and sharing
We use your data to operate cinapaten: to process your deposits and withdrawals, verify your identity, calculate your loyalty rewards, and respond to your support requests. We share your data with payment processors to complete transactions and with compliance partners to detect fraud and money laundering. We do not sell your data to advertisers or third-party marketers.
We may disclose your data if required by law, court order, or regulatory authority. We will notify you of such requests unless legally prohibited from doing so.
Data security and encryption
We encrypt all personal and financial data using industry-standard protocols (TLS 1.2 or higher). Your password is hashed; we never store it in plain text. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
While we implement strong security measures, no system is completely immune to breaches. If we discover unauthorized access to your account or data, we will notify you by email and take steps to secure your account. We recommend enabling two-factor authentication in your Account settings for additional protection.
Data retention and deletion
We retain your account data for as long as your account is active. If you close your account, we retain your data for the period required by local law (typically three to seven years) to resolve disputes and comply with regulatory requirements. After that period, we delete or anonymize your data. You can request a copy of your data or request deletion by contacting our support team; we will respond within 30 days.
Your rights regarding your data
You have the right to access, correct, or delete your personal data. You can update your profile information in Account > Profile. If you want a copy of all data we hold about you, or if you want to request deletion, contact our support team via live chat or email. We will provide your data in a portable format within 30 days. Deletion requests are subject to legal retention requirements; we may retain some data if required by law.
Key takeaways
- We collect email, phone, name, date of birth, and ID documents for account setup and verification.
- We encrypt all data using industry-standard protocols and do not sell your information to third parties.
- We share data with payment processors and compliance partners only as necessary to operate cinapaten.
- You can access, correct, or request deletion of your data by contacting our support team.
- We retain data for the period required by law, then delete or anonymize it.
Third-party processors and international transfers
Our servers and payment processors may be located outside your jurisdiction. By using cinapaten, you consent to your data being transferred to and processed in other countries. We ensure that all processors comply with data protection standards equivalent to or stronger than those in your jurisdiction.
Contact us about privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries within 30 days. You can reach us via live chat (available 24/7), email, or in-app help. We respond in English and Indonesian.
This privacy policy is effective as of the date you first access cinapaten and may be updated periodically. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of cinapaten after changes indicates your acceptance of the updated policy.